Cell Phone Repair Technician

POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Tasks and Responsibilities:
– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls to the store with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the store

BASIC QUALIFICATIONS- Outstanding customer service skills
– Excellent technical, problem solving, and analytical skills
– Exceptional organizational skills
– Strong written and oral communication skills
– Proficient in Microsoft Office
– Work well in team environment
– Ability to work flexible hours, including weekends and holidays
– High school diploma or GED
PREFERRED QUALIFICATIONS- A+ Certification
– Apple Certified Macintosh Technician (ACMT)
– Experience repairing electronics, smartphones, PC/MACs, and game consoles
– Technical degree or certification in Electronics or Consumer Electronics
– Previous experience working at retail electronics store

Job Type: Full-time

Salary: $10.00 – $14.00 per hour

To apply please submit resume to [email protected]

Tagged as: Full or part-time